Welcome to Soul and Stars
At Soul and Stars, we are committed to providing a safe, supportive, and enriching environment for all of our clients. Our policies are designed to ensure that everyone receives the highest quality of care and service. Please review the following policies to understand how we operate and what you can expect from us.
Confidentiality Policy
Client Privacy: All client information and sessions are strictly confidential.
Data Protection: Personal data and details shared during consultations are protected and will not be disclosed to third parties without explicit consent.
Confidentiality
Commitment: We are committed to maintaining the confidentiality of all client interactions and records.
Service Policy
Range of Services: We offer a variety of astrological analysis and intuitive readings, including geocentric, Western, Magi, heliocentric, and galactic astrology. For more details, please see our Services page.
Inclusivity: We welcome clients of all backgrounds, including different cultures, religions, spiritual traditions, languages, disabilities, gender, race, and sexual orientations.
Specialized Services:
We offer consultations specifically tailored to the needs of disabled individuals, including life coaching, wellness coaching, end-of-life care, spiritual care, and support.
Ethical Policy
Code of Ethics: Our services adhere strictly to our Code of Ethics, ensuring professional and respectful interactions at all times. For more information, please refer to our Code of Ethics page.
No Financial, Medical, or Legal Advice: We do not provide financial, direct medical, or legal advice. Clients are encouraged to seek professional help in these areas as needed.
Entertainment Disclaimer
Astrology and Intuitive Readings: In the United States, astrology and intuitive readings are considered part of the entertainment industry.
Client Responsibility:
It is the client’s responsibility to use the information provided in any way they wish.
Accuracy: While we strive to provide insightful and helpful guidance, there is no guarantee of 100% accuracy in any reading or consultation.
Appointment and Cancellation Policy
Booking:
Appointments can be scheduled through our website or by contacting us directly.
Cancellation:
We require at least 24 hours’ notice for cancellations. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Rescheduling:
If you need to reschedule your appointment, please contact us as soon as possible to arrange a new time.
Payment Policy
Fees: Our fees for services are detailed on our Services page. Payment is required at the time of booking.
Refunds: Refunds are not provided for completed services. If you are dissatisfied with your session, please contact us to discuss your concerns.
Cultural Competency Policy
Respect for Diversity: We are committed to understanding and respecting diverse cultural perspectives and practices.
Tailored Services: Our services are designed to be culturally sensitive and appropriate for each client.
Continuous Improvement Policy
Ongoing Education: We are dedicated to continuous learning and professional development to enhance the quality of our services.
Feedback: We welcome feedback from our clients to help us improve our services and better meet your needs.
By adhering to these policies, Soul and Stars ensures a professional, respectful, and supportive environment for all clients, fostering spiritual growth and healing.
